Boolu support

How to get help with Boolu, the web app and the Chrome extension.

Write to us

E-mail hello@boolu.app. A person reads every message and answers it. Boolu is in beta: there is no guaranteed response time, but nothing goes unanswered.

When something does not work, it helps to tell us:

• what you were doing, and on which page or website;
• what you expected and what happened instead;
• the version of the extension (in Chrome, “Extensions” → Boolu) and of your browser;
• a screenshot or a short video, if you have one.

The Chrome extension

• It does nothing on a page. Boolu only works on the tab where you open it, with its toolbar button or its shortcut. Open it again after reloading the page.
• It asks you to sign in. “Sign in with Boolu” opens Boolu's own page in a Chrome window. The extension never sees your password.
• A note did not upload. Notes that fail (no connection, the server busy) are kept and sent again later. Closing the tab or the browser does not lose them.
• Recording asks for the microphone or the camera. Recording only starts when you press “Record”, and a bar shows it until you stop. The camera is optional.

Your account and your data

You can correct your details, export everything or delete your account yourself, in “Profile”. The privacy policy explains what is kept, for how long and how to exercise each right; the terms of service are the rules of the service.